Our customers and partners have the highest standards of quality and customer service in the industry. Chayora embraces these standards as our own. Our corporate standards are designed to ensure that you, our customers and partners, receive unparalleled experience and consistent delivery of service providing stable bases for continuity and growth of your business.
Our standards encompass:
- Security and Privacy Protection
- Accuracy and Timeliness
- Continued Innovation
- Transparency and Ethical Standards
- Business Continuity
- Customer Service
Our Standards
Security and Privacy Protection
Our business is founded on trust and our corporate and data centre processes ensure that we operate to the same high standards as your own. We handle your most sensitive information with greatest care and respect of privacy and confidentiality. Our processes and facilities are subject to regular rigorous audits. With our team’s extensive management expertise in operating international data centre infrastructure, combined with our experience of dealing with the most demanding enterprises and service providers, you are assured that Chayora has the skill to meet the most rigorous industry standards such as ISO, PCI and other relevant international standards.
Accuracy and Timeliness
As with our emphasis on security and privacy protection, we are committed to do what we promise and deliver within agreed timelines making sure that you and your valuable customers can rely on us.
Continued Innovation
In an effort to drive greater and greater efficiency of our services and reduce costs and to ensure that you build your IT platforms on the most advanced, efficient and best managed infrastructure platforms we continuously invest in technology and innovation. Our industry leading designs and processes, in combination with excellent understanding of industry drivers and changing requirements are instrumental to our ability to deliver solutions your organisation requires.
Transparency and Ethical Standards
As Chayora goes about its business it is committed to maintaining the highest level of ethical standards in the conduct of its business affairs. The actions and conduct of the firm’s staff as well as others acting on the firm’s behalf are key to maintaining these standards. Chayora will not tolerate bribery or corruption in any form and we adhere to and aim to exceed relevant international standards such as FCPA in the US and equivalent legislation in other leading markets.
Business Continuity
Chayora is committed to business continuity, recognising the importance of uninterrupted data centre services for you and your customers. With fully redundant, high security data centre solutions on all of our sites and business processes to match, we are able to meet the exacting business continuity and information protection needs of our most security conscious customers in the enterprise, financial services, service provider, telecommunication and system integration industries.
Customer Service
We invest in customer account and project management at all levels of the organisation, providing you with dedicated customer relationship managers to ensure that you have access at all times to all resources necessary to meet your business needs. Our mission is to be your trusted, reliable and accessible service provider saving you money and reducing your risk. Chayora is taking care of all your data centre infrastructure needs so that you can focus on your core business and organisational priorities.